Frequently Asked Question

• About NSS - Mission
• Interior Design Service
• Buying Guide
• Privacy
• Cookie Policy
• Shipping & Delivery
• Payment Methods
• Warranty
• Returns and refunds
• Terms & Conditions
• FAQ

Do I need to register on the site to purchase a product?

No, it is not necessary to register but it is advisable to do so in order to be always updated on our news.

Can products be customized?

Of course, most of the products can be customized according to your tastes and needs, selecting colors, shapes and sizes made available by the manufacturer.

Which means of shipping used?

Our company relies on the most serious and professional freight forwarders nationally and internationally. At any time you can check the status of the shipment thanks to the tracking service offered by them. For more information, see the page Spedizione & Consegna

Which payment methods are accepted?

We accept payments by bank transfer, paypal, and major international credit cards. For more details visit the page Metodi di Pagamento

You need to register an account to purchase an item?

No, we still recommend registering to keep track of your order and always be updated on our news.

Can I return a product?

All personalized items and customized products pursuant to art. 59 of Legislative Decree 06/09/2005 n.206 (Consumer Code) can not be returned. These products are marked both in the product sheet and in the purchase procedure pages and in the order confirmation emails with the words "Right of withdrawal not applicable".

I need a customized project for my home, office, hotel, company, I can address you?

A team of architects and designers is always ready to realize 3D projects for any environment in Italy and abroad. For more information see the page Interior Design Service

Offer a service of assembly of the products sold?

Yes, but only upon specific request. For all the info please contact our support team at the page Contattaci

Offer the floor delivery service?

Yes, only on request. For info write to our customer service Contattaci

I saw a product on your Facebook page and / or in your showroom in Bari but I did not find it in the online shop. I can order it?

Of course, any item produced by our suppliers can be ordered online. Contact us for any request through the form or on our page Facebook.

I received a damaged product, which I do?

If you have received a damaged or non-compliant product contact us and we will solve the problem together.

What are the delivery times of the ordered products?

Given that most of the products on our online store are made by our suppliers after the order, availability is indicated in the product sheet, delivery times for Italy are about 48 hours from the arrival of the goods in the our warehouses, for the times the times are variable in relation to the destination.

You can take advantage of the Furniture Bonus for the year 2018?

Of course, for all the information on this page consult the page Bonus Mobili 2018

There are costs for shipping?

Shipments to Italy are free for amounts above 150 €, for smaller amounts the flat rate amounts to 12 euros. For abroad the costs are variable and we invite you to contact our team support

How the originality of the products present in the online store is guaranteed?

All products sold in our shop are accompanied by official documentation and certification of the respective manufacturer; we are also authorized dealers of all the brands on the site.