Warranty & After-sales Service

Any defects covered by the Non Solo Salotti Group Srl Guarantee must be reported by the customer, under penalty of forfeiture, no later than 3 (three) days from the delivery date. In case of operation of the Non Solo Salotti Group Srl Guarantee, the Customer will only be entitled to replace the damaged Products upon return of the same, being excluded the right of the Customer to compensation for any damage, even further. The shipping costs necessary for the replacement of products are charged to Non Solo Salotti Group Srl.

Non Solo Salotti Group Srl does not lend on the products any additional guarantee compared to that provided by the individual producers. To use the aforementioned guarantee, the customer must keep the invoice or delivery document of the article.

In which cases the guarantee is not provided?

Technical assistance and warranty interventions on the Products are carried out, where foreseen, by the single producers, according to the terms and conditions indicated in the documentation attached to the products themselves. In particular, Non Solo Salotti Group Srl does not provide any guarantee regarding the compatibility of products with other products or equipment used by the customer, nor provides any guarantee regarding the suitability of the products for the specific use envisaged by the customer.